Website: Get Ground | Last updated: [DD/MM/YYYY]
This Refund and Cancellation Policy explains how cancellations and refunds are handled for services provided by Get Ground. Because our work is service-based and often custom, refunds are reviewed based on project stage, work completed, and third-party costs already incurred.
This policy applies to website projects, automation services, consulting, retainers, audits, and similar service engagements unless a separate written agreement states otherwise.
If cancellation is requested before any work has started, we may approve a refund after deducting payment processing charges or administrative costs, if applicable. Third-party charges, tools, and licenses remain non-refundable.
Once work has started, the service becomes partially or fully non-refundable depending on the amount of work completed. We may offer a partial refund at our discretion after considering the time spent and deliverables already completed.
No refund will usually be issued for completed work, approved deliverables, custom work, or services where milestones have already been achieved. Third-party costs and setup fees are non-refundable.
For monthly or retainer services, cancellation usually takes effect at the end of the current billing cycle unless agreed otherwise in writing. Work already performed is not refundable.
To request a refund or cancellation, send a written request to [Email] with project details, invoice number, reason, and any supporting evidence.
Approved refunds will usually be sent to the original payment method unless otherwise agreed in writing. Processing time may vary depending on the bank or payment gateway.
If a client believes there is a service issue, we encourage direct communication first so that we can review the concern and attempt a resolution.
We may update this policy from time to time. The latest version posted on this page will apply to new purchases or service orders after the update date.
For cancellations or refund requests, contact us at: [Email], [Phone], [Business Address].